Policies

FuelPumps.com Policies

Payment

  • We accept payments by PayPal or credit card.
  • For larger PayPal and credit card orders exceeding $400.00, if the shipping address is different than the billing address, we may request proof of identity via fax to protect our company and customers against fraudulent transactions.
  • We reserve the right to reject any order for any reason including but not limited to a description/pricing error, product unavailability, or potentially fraudulent transaction.

Shipping

  • All OEM fuel pumps are special order and take 5-10 business days to arrive at our warehouse. Tracking information will be emailed to the customer as soon as it becomes available.
  • Shipping and handling is free within the 48 States of the United States. Canadian and International shipping costs are calculated by USPS.
  • By default, all orders are shipped out by USPS Priority Mail (1-3 business days once at our warehouse). For alternative shipping methods please contact us.
  • To avoid shipping delays, please include the proper billing and shipping address for credit card payments.

Return

  • Any fuel pump received damaged or faulty upon delivery will be immediately replaced at our cost including all shipping and handling fees.
  • All damaged product claims must be made within 7 business days of delivery otherwise, the product must be replaced by the manufacture.
  • All fuel pumps come with a one year manufactures warranty. We will immediately replace any faulty fuel pump which saves time and hassle of our customers dealing with the manufacture directly.
  • We offer a 30 day 100% satisfaction guarantee on all our products. If you are unsatisfied with your order for any reason, you may return it back to us for a refund. Unless a mistake has been made on our part, the buyer is responsible for all shipping costs associated with sending the product back as well as a 20% restocking fee. All refund claims must be made within 30 days of product delivery. Product must be sent back uninstalled and in original sealed packaging or additional fees may apply.
  • Modifying a fuel pump in any way may void the manufactures warranty.

Privacy

  • We will never sell your information.
  • We may very rarely email customers about promotions/surveys. We will always respect the right for customers to unsubscribe to any and all promotional emails at any time.
  • We may share information with regulators and law enforcement officials as required by law.
  • We may share information to protect you, Fuelpumps.com and others against fraud.
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